Every Kaizen Made Easy product is printed on demand by our fulfilment partner, Printful, just for you. Because items are made to order, our policy works a little differently from a typical store — but we stand behind every piece we ship.

Damaged, defective or misprinted items

If your order arrives damaged, defective, or with a print error, contact us within 30 days of delivery at info@kaizenmadeeasy.com with your order number and a photo of the problem. We’ll arrange a free replacement or a full refund — your choice. You don’t need to send the item back.

Wrong item or wrong size sent

If we sent the wrong item or size, that’s on us. Contact us within 30 days of delivery and we’ll put it right with a replacement or refund.

Changed your mind?

Because every product is made to order, we can’t accept returns or exchanges for a change of mind or ordering the wrong size. Please check the size guide on each product page before ordering. If something genuinely doesn’t work out, email us — we’ll always try to help.

Lost or undelivered orders

If your order hasn’t arrived within the estimated delivery window, email us within 30 days of the expected delivery date. We’ll investigate with the carrier and reship or refund your order.

How refunds work

Approved refunds are issued to your original payment method via WooPayments (Stripe). Please allow 5–10 business days for the credit to appear, depending on your bank.

If a refund seems late, check your bank account first, then contact your card issuer — posting times vary. Still stuck? Email us at info@kaizenmadeeasy.com.

Your consumer rights

Nothing in this policy limits your rights under Australian Consumer Law, which applies to faulty or misdescribed goods regardless of our made-to-order model.

Contact

Questions about a return or refund? Email info@kaizenmadeeasy.com with your order number.